d) Checking that nothing is left behind at the property and that all goods have been delivered at the destination.

5.2 You must not request us to transport any goods that are illegal, stolen, hazardous, explosive, inflammable, perishable (except where previously agreed), or otherwise dangerous, including but not limited to gas cylinders, fuels, solvents, fireworks, or chemicals.

5.3 You must not include in the goods: cash, jewellery, watches, precious metals, stones, deeds, securities, important documents, or irreplaceable items. If you choose to include such items, this is entirely at your own risk and they are excluded from our liability.

6. Price, Deposits, and Payment

6.1 Our charges may be based on an hourly rate, a fixed price, or a combination, as confirmed to you at the time of booking. The basis of the charge will be set out in your booking confirmation.

6.2 Unless otherwise agreed, time-based charges start from the time the vehicle and team arrive at the first collection address and end when unloading is complete at the final destination, including any waiting time, delays, or additional stops caused by you or circumstances within your control.

6.3 We may require a deposit or full prepayment to secure your booking. The amount and due date will be communicated to you at the time of booking.

6.4 Balances are payable immediately on completion of the services unless otherwise agreed in writing. We may refuse to unload the goods or retain possession of some or all of them until payment is received in full.

6.5 We accept payment by the methods notified to you at the time of booking. You are responsible for ensuring that funds are available and that payment details are correct.

6.6 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate, together with reasonable costs of collection.

7. Changes and Cancellations by the Client

7.1 If you wish to amend your booking, you must notify us as early as possible. We will make reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges.

7.2 If you cancel your booking, the following cancellation terms will apply, unless otherwise agreed in writing:

a) More than 7 days before the scheduled service date: any deposit may be refunded at our discretion, less any reasonable administrative costs.

b) Between 7 days and 48 hours before the scheduled service date: we may retain all or part of the deposit or charge up to 50 percent of the quoted price.

c) Less than 48 hours before the scheduled service date or on the day of service: we may charge up to 100 percent of the quoted price.

7.3 If we arrive at the agreed time and are unable to complete the services due to your failure to provide access, parking, or the goods not being ready for collection, this will be treated as a late cancellation and charges may apply as above.

8. Changes and Cancellations by Us

8.1 We will use reasonable endeavours to carry out the services on the agreed date and time. However, we reserve the right to cancel or reschedule the booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, extreme weather, accidents, illness, or road closures.

8.2 In the event that we must cancel your booking, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any payments made for services not provided. Our liability will be limited to the amount paid by you for that booking.

9. Delays and Waiting Time

9.1 We are not liable for delays caused by circumstances beyond our reasonable control, including traffic, roadworks, accidents, adverse weather, or delays caused by third parties.

9.2 If the start or completion of the services is delayed due to factors within your control, such as lack of access, your late arrival, incomplete packing, or keys not being available, we may charge for additional waiting time at our standard hourly rate or part thereof.

10. Limitation of Liability

10.1 We will use reasonable care and skill in handling and transporting your goods. However, our liability for loss of or damage to goods is subject to the limitations set out in this clause.

10.2 We are not liable for:

a) Loss or damage arising from your failure to pack goods properly or to secure fragile items.

b) Normal wear and tear, scratching, scuffing or minor marks to furniture or items that are inherently fragile or poorly constructed.

c) Electrical or mechanical derangement of appliances or equipment unless there is visible external damage caused by our negligence.

d) Loss or damage to goods not ready for collection or not present at the time of loading.

e) Loss of profits, loss of income, loss of opportunity, or any indirect or consequential loss.

10.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum proportionate to the value of the affected items and the service fee, subject to any specific limitation we notify to you in advance.

10.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

11. Claims and Complaints

11.1 You must inspect the goods and the property as soon as reasonably possible at the end of the services.

11.2 Any visible loss or damage that you believe has been caused by us must be reported to the driver or our representative at the time of delivery where practicable, and in any event in writing within 48 hours of completion of the services.

11.3 For any claim, you must provide reasonable evidence, including photographs, receipts, or other documentation, to support the nature and value of the loss or damage.

11.4 Failure to notify us within the specified time may affect our ability to investigate your claim and may result in reduced or rejected liability, except where the law provides otherwise.

12. Waste and Rubbish Removal Regulations

12.1 We operate in accordance with applicable waste and environmental regulations. Certain items, including but not limited to hazardous waste, chemicals, asbestos, medical waste, and some electrical items, cannot be collected or disposed of by us.

12.2 Where we agree to remove unwanted items or rubbish, this will be treated as a separate waste removal service and may be subject to additional charges based on volume, weight, and disposal fees.

12.3 You are responsible for accurately describing any waste items. If, on collection, items are found to be hazardous or not as described, we may refuse to remove them or may charge additional fees in line with the nature of the waste.

12.4 We will dispose of waste only at authorised facilities and in accordance with the law. We will not be responsible for any items you instruct us to dispose of, once removed from your possession.

13. Insurance

13.1 We maintain insurance cover as required by law for the operation of our vehicles and business.

13.2 You are strongly advised to maintain your own insurance cover for your goods during removal and transit, especially for items of high value or particular importance.

14. Subcontracting

14.1 We reserve the right to use subcontractors or third-party carriers to fulfil all or part of the services, provided that we remain responsible for the overall performance of the contract.

14.2 These Terms and Conditions will apply equally to any services carried out by our authorised subcontractors.

15. Data Protection and Privacy

15.1 We will collect and use your personal data only for the purposes of arranging, providing, and administering the services, processing payments, and handling any queries, claims, or complaints.

15.2 We will take reasonable steps to protect your personal data and will not share it with third parties except where necessary to provide the services, comply with legal obligations, or as otherwise permitted by law.

16. Force Majeure

16.1 We are not liable for any delay or failure in performing our obligations under the contract where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, strikes, lockouts, accidents, road closures, or civil disturbances.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any contract between you and us, are governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 These Terms and Conditions, together with any written confirmation or specific terms agreed with you, constitute the entire agreement between you and us relating to the services and supersede any prior representations or agreements.

18.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

By confirming a booking or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.