Terms and Conditions for Man With Van Bow
These Terms and Conditions govern the provision of moving, lifting, transport, delivery, and related support services supplied by Man With Van Bow and any associated trading name, employee, subcontractor, or approved agent acting on its behalf. By making a booking, confirming a quotation, accepting a schedule, or allowing the service to begin, the customer agrees to be bound by these terms. These conditions are intended to set out the rights and responsibilities of both parties in a clear and practical way, so that each man and van Bow service is carried out fairly, safely, and efficiently.
In these terms, “customer” means the person, business, landlord, tenant, or other party requesting the work. “Goods” means the items, furniture, parcels, appliances, waste, or materials to be handled. “Service” means any removal, transport, collection, delivery, loading, unloading, assembly assistance, disposal arrangement, or related labour agreed in writing or verbally. References to the company include staff and subcontractors working under the company’s direction.
These terms apply to all quotations and bookings unless a written variation is agreed in advance. If any part of these terms is held invalid or unenforceable, the remaining terms will continue in full force. Nothing in these terms affects your statutory rights where they cannot legally be excluded. The company may update or revise these terms from time to time, and the version in force at the time of booking will apply to the specific service agreed.
Bookings may be made by telephone, email, website form, messaging platform, or any other accepted method. A booking is not confirmed until the company has accepted the request, provided a quotation or estimate where applicable, and received any required deposit or confirmation from the customer. For some services, the company may request photographs, item lists, access details, floor level information, parking conditions, or approximate weights and dimensions before confirming availability. This helps ensure the Bow van service is priced and scheduled properly.
The customer is responsible for providing accurate and complete information at the time of booking. If material details are omitted or inaccurate, the company may revise the quotation, alter the crew size, change the vehicle type, or cancel the booking if the service cannot be performed safely or commercially on the originally agreed basis. The company will use reasonable efforts to arrive within the agreed time window, but arrival times are estimates only unless expressly stated otherwise. Delays caused by traffic, weather, breakdowns, access problems, or third-party interference do not automatically create a right to compensation.
The customer must ensure that all access routes, stairways, parking arrangements, lifting points, and loading areas are suitable for the work to proceed. If special parking permits, building approvals, concierge access, lift reservations, or site instructions are required, it is the customer’s responsibility to arrange them unless the company has specifically agreed to do so. If the van and man Bow team is delayed, turned away, or forced to wait because access is not available, waiting charges or additional fees may apply.
Prices may be based on hourly rates, fixed quotes, volume, labour, distance, or a combination of these factors. Unless otherwise agreed, quotations are valid for a limited period and may change if the scope of work changes. Additional charges may apply for heavy items, multiple floors, long carries, dismantling, reassembly, waiting time, congestion, parking penalties, tolls, specialist equipment, or disposal fees. The customer will be informed of any reasonably foreseeable extra charges where possible, but the final amount may depend on the conditions encountered on site.
Payment terms will be confirmed at the time of booking or before work begins. The company may require a deposit, part payment, or full prepayment for certain jobs. Unless stated otherwise, payment is due immediately upon completion of the service and before the vehicle leaves the premises or before goods are released. Accepted payment methods may include bank transfer, card payment, cash, or another method approved by the company. Where payment is made by bank transfer, funds must clear within the agreed period. The customer remains liable for any unpaid balance, including reasonable recovery costs where lawful.
The company reserves the right to suspend or refuse services where payment is overdue, where a deposit has not been paid, or where there is reasonable concern that payment will not be made. If a chargeback, reversed payment, or fraudulent payment is attempted, the company may treat this as a breach of contract and pursue all available remedies. Any discount, estimate, or promotional rate will apply only as stated and may be withdrawn if the booking is amended materially.
Cancellations and amendments must be made as early as possible. If the customer cancels a booking after confirmation, cancellation charges may apply depending on the notice given and any costs already incurred. These may include administration time, allocated vehicle costs, reserved labour, fuel, parking, and lost opportunity to accept other work. If the customer cancels or reduces the scope of work with insufficient notice, the company may charge a reasonable fee reflecting the resources already committed.
If the customer is not ready for the service at the agreed time, or if access is impossible, unsafe, or materially different from what was described, the company may treat the booking as cancelled by the customer and charge accordingly. If the company must cancel due to unforeseen circumstances, it may offer an alternative time, substitute vehicle, or refund any prepaid amount for the cancelled element only. The company will not be liable for indirect losses arising from cancellation, including missed deadlines, inconvenience, or loss of profit, except where such exclusion is not permitted by law.
Rescheduling requests are subject to availability. A change of date, address, collection point, or job specification may require a revised quote. If the customer postpones the work, the company may retain any deposit as a contribution towards administrative and allocation costs, unless the company decides otherwise in writing. Where a booking is repeated or partially completed, any cancellation rules will apply separately to each segment of the work.
All goods are handled with reasonable care and skill, but the customer acknowledges that moving items can involve risk. The customer is responsible for ensuring that drawers are emptied, loose parts secured, liquids sealed, and fragile items packed appropriately unless packing has been expressly included in the service. The company may refuse to move items that are unsafe, defective, leaking, poorly packed, excessively heavy, or likely to damage property or endanger persons. The customer must disclose any item of exceptional weight, value, fragility, or sentimental importance before the job begins.
Subject to the paragraphs below, the company accepts liability only for loss or damage directly caused by proven negligence of the company or its staff, and only to the extent required by law. The company is not liable for pre-existing damage, normal wear and tear, hidden defects, items not adequately packed by the customer, or damage arising from inherent fragility or unsuitable condition of the goods. The company will not be responsible for losses resulting from inaccurate information supplied by the customer, including incorrect access details, inaccurate inventory lists, or failure to declare hazardous materials.
Where liability is established, the company’s maximum liability for any single claim will normally be limited to the lesser of the replacement value of the affected item or the cost of the service charged for the booking, unless a different limit is required by law or agreed in writing. The customer should arrange suitable insurance for high-value goods, and the company strongly recommends that the customer verifies existing home, contents, business, or transit cover before the service begins. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
The company may use subcontractors, but it remains responsible for the standard of the service provided by those acting on its behalf, subject to these terms and any statutory limitations. The customer must inspect goods and any relevant property as soon as reasonably possible after completion and notify the company of any issue promptly. Failure to raise concerns in a timely manner may affect the company’s ability to investigate the matter. Any claim must be supported by evidence where reasonably requested, such as photographs, inventory records, or proof of purchase.
Waste handling and disposal services are provided only where expressly agreed. The customer must accurately describe any waste, rubbish, furniture, appliances, packaging, or debris to be removed. The company operates in accordance with applicable waste regulations, including the duty of care applicable to waste transfer and lawful disposal. The customer must not ask the company to remove hazardous waste, clinical waste, asbestos, chemicals, solvents, gas cylinders, pressurised containers, oils, batteries, or any prohibited material unless the company has expressly confirmed in writing that it is licensed and equipped to handle such items.
If the service includes disposal of waste, the customer may be required to provide accurate information about the source and nature of the waste and to sign any relevant documentation. The company may refuse any waste that is not correctly described, is contaminated, or could create a legal, environmental, or safety risk. The customer remains responsible for the contents of waste handed over for collection and for any costs, fines, penalties, claims, or enforcement action arising from false declarations or unlawful disposal instructions. The company will not knowingly breach waste laws, fly-tip, or permit unlicensed disposal practices under any circumstances.
The customer agrees to indemnify the company against losses, liabilities, fines, claims, and expenses arising from the customer’s breach of these terms, inaccurate declarations, unsafe packing, unlawful instructions, or failure to obtain necessary permissions. This includes losses caused by the presence of prohibited goods, hazardous substances, or items requiring specialist treatment. The customer must also ensure that any third-party property, landlord permission, building rules, or management requirements are complied with before the service starts.
The company may refuse to carry out any instruction that it reasonably believes would be unlawful, unsafe, impractical, or likely to damage goods or property. If staff believe there is a risk to health and safety, they may stop work, request further information, or leave the site if necessary. In such circumstances, the customer may be charged for time already spent and reasonable associated costs. Where the service is interrupted by events beyond the company’s reasonable control, including severe weather, accidents, road closures, industrial action, or utility failures, the company will not be liable for resulting delay or non-performance.
Nothing in these terms limits the customer’s rights where limitation is prohibited by the Consumer Rights Act 2015 or other applicable legislation. If the customer is a consumer, the company will provide services with reasonable care and skill, within a reasonable time where no time is agreed, and for a reasonable price where no price is agreed. If the customer is a business, all implied terms that may lawfully be excluded are excluded to the fullest extent permitted by law.
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer’s statutory rights provide otherwise. If any dispute arises, the parties should first try to resolve it informally and in good faith. If an issue cannot be resolved in this way, either party may pursue legal remedies available under applicable law.
The company may assign or transfer its rights and obligations under these terms to another entity where reasonably necessary for business, operational, or legal reasons. The customer may not assign the booking or transfer the benefit of the service to another party without the company’s prior agreement. A failure by the company to enforce any term immediately will not be treated as a waiver of that term. Any waiver must be in writing and signed by an authorised representative of the company.
By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions for Man With Van Bow. These terms are intended to support a fair, lawful, and transparent service for removals, deliveries, collections, and related work. If any separate written agreement has been made, it will apply only to the extent that it expressly overrides these terms and only for the specific matter covered.